Terms of service

1. Access and Account Responsibility

You must have reached the legal age of majority in your place of residence to place an order. A parent or guardian who permits a minor to use the Services is responsible for supervising that use.

Provide accurate and current contact, billing and delivery information, and only submit information you are authorised to use. Keep your account credentials private and notify us if you suspect unauthorised access. Accounts may not be sold, licensed or transferred to another person.

2. Product Information and Suitability

Our store offers pet accessories and habitat products. Review each product’s description, measurements and instructions before purchasing. Screen settings and lighting may affect how colours appear.

Choose products appropriate to your pet’s size, species and intended setup. Follow any product-specific instructions and check the condition of an accessory during use. Product descriptions are not a substitute for veterinary advice.

We may update listings, discontinue products or restrict purchase quantities for particular destinations or orders. Changes to future listings do not remove obligations relating to an accepted purchase or your rights if an item is defective or does not match its description.

3. Placing and Accepting Orders

Submitting an order is an offer to buy the selected items. Acceptance occurs when we confirm acceptance after payment has been processed. An automated acknowledgement of receipt alone does not constitute acceptance.

We may decline or cancel an order where there is a stock issue, a material listing error, suspected fraud or another legitimate reason. We will contact you using the details supplied and refund any payment collected for items we cannot supply.

Check your selections and shipping address before checkout. Change and cancellation requests follow our Shipping Policy; returns and exchanges follow our Return & Refund Policy, subject to applicable consumer rights. Purchases are intended for personal or household use rather than commercial resale.

4. Pricing, Payment and Billing Details

Store prices and checkout payments are in United States Dollars (USD). The price and applicable delivery charges shown for your order at checkout are the amounts used for that purchase. Unless expressly included, customs duties and import charges are separate.

Prices and promotions may change for future orders. Additional conditions published for an offer apply to that offer and take precedence over conflicting general promotional provisions in these Terms.

You must be authorised to use the payment method supplied and provide accurate billing details. Update your contact information when needed so we can communicate about your purchase. Do not send full card details or security codes to customer support.

5. Shipping and Delivery

Our Shipping Policy sets out preparation times, delivery estimates, shipping fees and assistance for lost or damaged parcels. Estimated arrival dates may be affected by carrier operations, customs inspections or events outside our reasonable control.

A delivery delay does not remove any remedy available under applicable law. Responsibility for a parcel and any transfer of risk are determined by applicable law; handing an order to a carrier does not automatically remove our obligations to you.

6. Website Content and Intellectual Property

The website’s text, photography, graphics, layout, logos and other protected content belong to us or the parties who have authorised their use. They are protected by applicable intellectual property laws.

You may use the Services for personal shopping. Apart from uses permitted by law, you may not copy, republish, distribute, alter or commercially exploit protected content without the relevant owner’s written permission.

Using the website does not grant ownership of, or a licence to use, tevqari™ branding, Shopify branding or third-party intellectual property beyond what is necessary for permitted use of the Services. Each owner retains their respective rights.

7. Optional Third-Party Tools

Some features may use tools supplied by independent providers. Where offered, those tools are subject to their own terms and availability, and we may not control their operation.

Read the provider’s conditions before using an optional tool. To the extent permitted by law, tools outside our control are made available without additional warranties from us. New store features are also subject to these Terms unless separate conditions are stated.

8. External Websites and Services

Links or embedded features may direct you to another provider’s website. A link does not mean that we endorse every statement, product or practice on that website.

Review the relevant provider’s privacy, purchase and usage policies before sharing information or completing a transaction. Questions concerning that provider’s products or services should be directed to them. Our responsibility for external services remains subject to applicable law.

9. Relationship with Shopify

tevqari™ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with tevqari™. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and tevqari™, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with tevqari™.

This provision applies only to the extent permitted by applicable law and does not exclude any non-excludable rights.

10. Personal Information

Our Privacy Policy describes how personal information is collected and used through the store. Shopify also processes information in connection with hosting and providing the Services; its practices are described in Shopify’s Privacy Policy .

Information may be shared with Shopify and service providers involved in operating the store and fulfilling purchases, including providers in countries other than your own. Please review the applicable privacy notices for details about processing, safeguards and your choices.

11. Reviews, Suggestions and Other Submissions

If you send or post reviews, ideas, photographs or other feedback intended for publication or improvement of the Services, you grant us a non-exclusive, worldwide, royalty-free and sublicensable licence to reproduce, adapt, publish and display that material for operating, improving and promoting the Services, to the extent permitted by law.

You must own the material or have permission to submit it. Disclose any incentive associated with a review. Submissions must be accurate, lawful and respectful of other people’s intellectual property, privacy and personal rights.

Do not impersonate another person, conceal the origin of a submission or include harmful code. We may remove unlawful, abusive or misleading content. Unless separately agreed, public feedback does not require payment, confidentiality or a response. Personal information in private support messages remains subject to our Privacy Policy.

12. Listing Errors and Corrections

Errors may occasionally appear in descriptions, pricing, offers, availability or delivery information. We may correct those errors and update the affected listing.

If a material error affects an order, we will contact you with the available next steps. We will not impose a higher price on an accepted purchase without your agreement. If an order is cancelled because it cannot be fulfilled, payments for the cancelled items will be refunded.

13. Acceptable Use

Use the Services lawfully and without interfering with other customers or store operations. You must not:

• Submit fraudulent information or impersonate another person.
• Threaten, harass or abuse customers, staff or other people.
• Infringe intellectual property, privacy or other legal rights.
• Distribute spam, phishing messages, malware or other harmful material.
• Access accounts without permission or collect other users’ personal information.
• Bypass security measures or disrupt the website’s operation.
• Scrape or commercially exploit protected store content without authorisation, except where permitted by law.

Where reasonably necessary to address a breach or security concern, we may restrict access or suspend an account, subject to applicable law.

14. Ending Access to the Services

You may stop using the Services at any time. We may suspend or end access for a breach of these Terms, a security risk or another lawful reason.

Ending access does not cancel outstanding payment obligations, accepted orders or consumer remedies. Provisions intended to continue, including intellectual property, feedback permissions, lawful liability limitations and dispute provisions, remain applicable to the extent permitted by law.

17. Responsibility for Third-Party Claims

To the extent permitted by law, you are responsible for third-party claims and reasonable related costs directly caused by your unlawful conduct, infringement of another party’s rights or material breach of these Terms.

Any claim for reimbursement must reflect your responsibility for the loss and must not include losses caused by our own breach or wrongdoing. We will notify you of a relevant claim and request reasonable cooperation. We will not agree to a settlement imposing obligations on you without your consent.

18. If a Provision Cannot Be Enforced

If a provision is found invalid or unenforceable, it will be disregarded or limited only as permitted by law. The remaining provisions continue to apply where the agreement can lawfully operate without that provision.

19. Waiver and the Complete Agreement

A delay in enforcing a right does not mean that the right has been waived.

These Terms, the policies they reference and any expressly agreed purchase conditions form the agreement governing the Services. They replace earlier general statements about the same subject, without overriding binding product representations or mandatory consumer protections.

20. Transfer of Rights and Obligations

You may not transfer contractual obligations under these Terms without our written agreement, except where applicable law permits it.

We may transfer this agreement as part of a lawful business reorganisation or transfer, provided doing so does not reduce your contractual guarantees or mandatory rights. We will give notice where required by law.

21. Applicable Law and Disputes

Applicable law and the courts entitled to hear a dispute are determined by the relevant legal rules. Our company is based in Hangzhou, Zhejiang Province, China.

Nothing in these Terms removes mandatory consumer protections available in your country of residence or requires you to bring proceedings in a location where applicable law gives you the right to use another court.

If you have a concern about a purchase, contact us at service@tevqari.com so we can first try to resolve it.

22. Section Headings

Headings help you navigate the document. They do not alter the meaning or legal effect of the provisions beneath them.

23. Updates to These Terms

The version displayed on this page is the current version of our Terms. We may revise it when store features, business practices or applicable requirements change.

Material changes will be notified where required by law, with their effective date stated in the notice. Updated terms apply prospectively and do not retrospectively reduce rights associated with an existing purchase. Continued use after an update takes effect constitutes acceptance to the extent permitted by law.