Company Information
Qiaosi Subdistrict, Linping District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Payment Options
Payment information for your pet accessories order, from selecting a method to completing checkout.
Completing Your Purchase
Once you have chosen the items for your pet, you can select an available payment method at checkout. Review your order total and billing details before submitting payment.
Prices and checkout payments are in United States Dollars (USD). If your account uses another currency, your payment provider may apply its own exchange rate or additional fees.
PayPal Checkout
To use PayPal, select it as your payment method and follow the prompts to complete your purchase through PayPal.
You can sign in to an existing PayPal account. Where PayPal offers guest checkout, you may also see an option to pay with a debit or credit card without creating an account.
Guest payment availability depends on PayPal and may vary by location or transaction. The options shown on the PayPal payment page determine how you can proceed.
Credit and Debit Cards
Available card payment methods are listed at checkout. Enter your card details and billing address as registered with your card issuer, then complete any verification requested.
Card details are handled by the payment provider during checkout. Please do not send your full card number, security code or banking password to our customer support team.
If your bank declines a payment or requests additional authorization, contact your card issuer for information about the decision.
Payment Verification
Your payment provider may ask you to confirm the transaction through a banking app, a verification code or another authentication step.
Complete these checks only through the checkout process or your payment provider’s official service. tevqari™ customer support will not ask you to disclose your password or one-time payment verification code.
Questions About a Payment?
For questions about a payment associated with a tevqari™ order, email service@tevqari.com .
Please include your order number, if available, and a brief description of the issue. A screenshot of an error message may help, provided you hide any sensitive payment information.
For card declines, account restrictions or currency conversion charges, your bank or payment provider can provide details specific to your account.
Customer support is available from 8:00 AM to 10:00 PM, China Standard Time (UTC+8) .