Your Information and Our Store

This policy describes how Hangzhou Xiaofujia Information Technology Co., Ltd., operating the tevqari™ store at tevqari.com, handles personal information when you browse our pet accessories, place an order, or contact us. References to “we,” “us,” and “our” mean this company.

It covers information received through our storefront and related customer service communications. Services reached through external links have their own privacy notices.

1. Information Connected to Your Visit

Details you send us

When you purchase a product or ask for assistance, we may receive your name, email address, telephone number, shipping and billing addresses, order details, and the contents of your message. Account details or email subscription preferences may also be collected when those features are used.

Payment providers process the information needed to authorize payment. We may receive payment status and transaction references. Do not send full card numbers or account passwords by email.

Information generated while browsing

Our storefront and its service providers may receive device and browser information, an IP address, pages viewed, referring links, and interactions with the store. Cookies and similar tools can associate these events with a browser or device.

2. Why Information Is Used

• Purchases and delivery: recording orders, coordinating payment, arranging shipment, and communicating order progress.
• Customer assistance: answering product questions and handling delivery issues, returns, or refunds.
• Store operation: maintaining accounts where available, measuring website performance, and improving navigation and product presentation.
• Optional marketing: sending promotional messages where you have agreed to receive them or where otherwise permitted.
• Protection and recordkeeping: investigating suspected misuse, responding to disputes, and meeting applicable obligations.

Where a legal basis is required, processing may rely on fulfilling a contract, legal obligations, consent, or legitimate interests, depending on the purpose and applicable law.

3. Service Providers and Other Recipients

Information needed to operate the store may be handled by Shopify, payment processors, delivery providers, customer service tools, and other providers supporting the relevant service. The information involved depends on the task—for example, a carrier needs delivery details to ship an order.

We may also disclose information when required by law, to respond to a lawful request, to address fraud or security concerns, or in connection with a business transfer subject to applicable protections.

Shopify's handling of information is explained in its Privacy Policy. The privacy settings and services enabled for the store can affect how information is processed.

4. Cookies and Advertising Technologies

Cookies can help keep items in your cart, support checkout, remember choices, and understand how visitors use the store. Analytics or advertising tools, when enabled, may use cookies, pixels, or similar technologies to measure activity and support relevant advertising.

Depending on the tools active on the store and your choices, advertising providers may receive device identifiers and browsing or purchase events. In some jurisdictions, certain advertising disclosures may be treated as a sale or sharing of personal information.

Where a cookie banner or privacy preference control is provided, use it to review available choices. You can also restrict cookies through your browser. Blocking necessary cookies may affect cart or checkout functions. A general Do Not Track setting does not necessarily disable every tracking tool; legally applicable opt-out preference signals are handled as required.

For information about platform cookies, see Shopify's Cookie Policy. If used by the store, the following providers explain their practices and available controls:

• Meta Privacy Policy
• Google Privacy Policy
• AppLovin Privacy Policy

Provider links are provided for reference and do not, by themselves, indicate that every listed service is active on our website.

5. Email Preferences

You can stop promotional emails by using the unsubscribe link in a message or contacting service@tevqari.com. Order confirmations, delivery messages, and responses to your requests may still be sent because they relate to your purchase or enquiry.

6. Retention and International Processing

Information is kept for as long as needed for the relevant purpose, including order support, required business records, dispute resolution, and applicable legal obligations. Retention periods vary with the type of information and the reason it is held.

Our business is based in China. Shopify and other providers may process information in additional countries. Where required, international transfers are subject to appropriate legal safeguards. The data protection rules in those countries may differ from those where you live.

7. Protecting Information

We use reasonable measures appropriate to our operations to help protect personal information. Payment handling and platform security also depend on the providers delivering those services. No website or transmission method can guarantee complete security.

If an incident requires notification, we will provide notices to affected people or authorities in accordance with applicable requirements.

8. Requests About Your Information

Depending on your location and the rules that apply, you may have rights to request access, correction, deletion, a copy of your information, or restrictions on certain processing. You may also be able to object to processing, withdraw consent, or opt out of certain advertising disclosures.

Send requests to service@tevqari.com. We may need to verify your identity before acting. Some information may need to be retained for legal or transaction-related reasons. Where available under applicable law, you may use an authorized agent or contact your local data protection authority. We will not unlawfully discriminate against you for exercising privacy rights.

9. Children and External Websites

Our store is intended for general shopping and is not directed to children under 13. We do not knowingly collect personal information from children under that age. If you believe a child has submitted personal information, please contact us so we can investigate and take appropriate action.

External websites, including payment or advertising provider pages, operate under their own policies. Review their notices before supplying information.

10. Policy Changes and Contact

We may revise this policy to reflect changes in our services or applicable requirements. The date at the top identifies the latest revision. Additional notice will be provided where required.

For questions about this policy or a privacy request, contact us using the details below.